Seller Guidelines
Essential guidelines and policies for sellers on OMarketPlaceDavao platform.
Table of Contents
Getting Started
Welcome to OMarketPlaceDavao! These guidelines will help you succeed as a seller on our platform.
Seller Registration Requirements
- Valid business registration or DTI permit
- Government-issued ID (Driver's License, Passport, or National ID)
- Valid email address and phone number
- Bank account for payments
- Complete business information and address
Application Process
- Submit seller registration form with required documents
- Wait for application review (2-3 business days)
- Receive approval notification via email
- Complete seller profile setup
- Start listing your products
Product Listing Guidelines
Product Information Requirements
- Accurate Product Names: Use clear, descriptive titles
- Detailed Descriptions: Include specifications, materials, dimensions
- High-Quality Images: Minimum 3 images, maximum 10 images per product
- Correct Categories: Place products in appropriate categories
- Stock Quantities: Keep inventory levels updated
Image Guidelines
- Images must be at least 800x800 pixels
- Use clear, well-lit photos
- Show product from multiple angles
- No watermarks or promotional text on images
- First image should be the main product view
Pricing & Payment Policies
Pricing Guidelines
- Set competitive and fair prices
- Include all applicable taxes in your pricing
- Update prices regularly to reflect market changes
- Provide clear pricing for different quantities
Payment Schedule
- Payments are processed weekly (every Friday)
- Minimum payout amount: ₱500
- Payment method: Bank transfer to registered account
- Processing time: 2-3 business days after payout
Commission Structure
Standard Commission: 5% of total order value
Payment Processing Fee: 2.9% + ₱15 per transaction
Platform Fee: ₱50 per month (waived for first 3 months)
Shipping & Fulfillment
Order Processing
- Process orders within 24-48 hours of receipt
- Update order status promptly
- Provide tracking information when available
- Package items securely and professionally
Shipping Options
- Use reliable courier services (J&T, LBC, Grab Express)
- Offer multiple shipping options when possible
- Provide accurate shipping cost estimates
- Include insurance for valuable items
Customer Service
Response Time Requirements
- Respond to customer inquiries within 24 hours
- Address complaints and issues promptly
- Maintain professional communication at all times
- Provide accurate and helpful information
Return & Refund Policy
- Accept returns within 7 days of delivery
- Items must be in original condition and packaging
- Process refunds within 3-5 business days
- Handle return shipping costs as agreed
Prohibited Items
Prohibited Categories
- Illegal drugs and controlled substances
- Weapons, firearms, and ammunition
- Counterfeit or replica items
- Adult content and explicit materials
- Hazardous materials and chemicals
- Stolen or illegally obtained goods
- Items that violate intellectual property rights
- Live animals (except as permitted by law)
Performance Standards
Required Metrics
Order Fulfillment Rate
≥ 95%
Orders shipped on time
Customer Rating
≥ 4.0/5.0
Average customer rating
Response Time
≤ 24 hours
Customer inquiry response
Return Rate
≤ 5%
Product return rate
Violations & Penalties
Violation Types
Minor Violations
Late order processing, poor image quality, incomplete product information
Penalty: Warning and guidance
Moderate Violations
Consistent poor performance, customer complaints, policy violations
Penalty: Account suspension (7-30 days)
Major Violations
Selling prohibited items, fraud, severe customer service issues
Penalty: Permanent account termination
Need Help?
Have questions about these guidelines or need seller support?