Seller Support
Get the help you need to succeed as a seller on OMarketPlaceDavao.
Account Management
How do I update my seller profile?
Go to your seller dashboard and click on "Profile Settings" to update your business information, contact details, and bank account.
How do I change my password?
Click on your profile picture in the top right corner, select "Account Settings", then "Change Password".
How do I update my bank account?
Navigate to "Payment Settings" in your seller dashboard and update your bank account information for payouts.
Product Management
How do I add new products?
Go to "Products" in your seller dashboard and click "Add New Product". Fill in all required information and upload high-quality images.
How do I update product inventory?
In your product list, click on the product you want to update and modify the stock quantity in the inventory section.
How do I edit product information?
Find your product in the product list, click "Edit", make your changes, and save. Changes will be reviewed before going live.
Order Management
How do I process orders?
Go to "Orders" in your dashboard, find the pending order, and click "Process Order". Update the status as you ship the item.
How do I handle order cancellations?
If a customer cancels before shipping, you can approve the cancellation. For shipped orders, contact customer support.
How do I track my sales performance?
Visit the "Analytics" section in your dashboard to view sales reports, order statistics, and performance metrics.
Payment & Payouts
When do I receive payments?
Payments are processed weekly every Friday. You'll receive your earnings via bank transfer within 2-3 business days.
What are the commission rates?
Standard commission is 5% of order value, plus 2.9% + ₱15 payment processing fee. Platform fee is ₱50/month (waived for first 3 months).
How do I view my earnings?
Go to "Earnings" in your dashboard to view detailed breakdown of your sales, commissions, and payouts.
Contact Seller Support
Can't find what you're looking for? Send us a message and we'll get back to you within 24 hours.
Email Support
sellers@oneshopdavao.com
Response within 24 hours
Phone Support
+63 (82) 123-4567
Mon-Fri 9AM-6PM
Business Hours
Monday - Friday
9:00 AM - 6:00 PM